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News at Whitstable Yacht Club

Club News

2022 WYC Members Survey Results

Thank you to everyone who took the time to complete our survey. Overall, the results are both positive and informative. Congratulations to the member who was randomly selected from the submissions and has now received their £50 voucher to spend at the Dinghy Store.
At the time of the survey there were 564 individual members, including cadets. There were an additional 206 children included as part of family or social memberships. All members were invited to take part in the survey and 220 responded, representing 39% of individual members. 
When asked if they would recommend the club, 85% of respondents gave the club a rating of 7 or above on a 10-point scale. Using the industry standard ‘Net Promoter Score’ method, the survey delivered a satisfaction rating of +46, which is considered “very good”.
142 members left very positive comments in the open text box, with ‘friendly and welcoming’ being the most frequently expressed sentiment. Additionally, 20 members expressed varying degrees of dissatisfaction with the club through their ratings and their open comments. All comments are taken seriously and will be considered by the club’s General Committee over the coming months.
This is a positive outcome, but we know we can make the club even better, and there are clearly some areas that need improvement. In order of priority, members who took the survey cited the following areas as priorities for future investment:
1. Quality of changing rooms
2. Provision for cadets and young people
3. Sail training
As we develop a plan for the club’s next five years, these areas will form a key part of our planning. We aim to hold a series of small focus groups with members over the coming season to help with this process.
A more detailed version of the survey report can be downloaded here: WYC 2022 Member Survey.
Happy sailing,
Andrew Jackson